Returns and refund
Thanks for purchasing our products at comforthomeoutlet.com by Comfort Home Outlet Corp.
In order to be eligible for a refund or exchange, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund or exchange. The money will be refunded to the original payment method you've used during the purchase. For credit card payments it may take 5 -10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Clearance or special sale items are sold "as is" and are not eligible for return.
Food and groceries are not eligible for returns.
Exchanges cannot be processed if the value of the requested product is different than the value of the returned product. Exchanges can only be processed once. Additional requests for exchanges will be processed as refunds and customers must place a new order, unless the original exchange was returned because items were defective. All returned merchandise must be accompanied by a customer return form. Incomplete forms may delay the refund or exchange being processed. Please allow 14 days for Comfort Home ECommerce to receive and process refunds and 2-3 weeks for exchanges to be sent. Credit card refunds may require two billing cycles before they appear on your statement. Merchandise received as a gift may be exchanged if the original packing unopen and tags are still attached to the unused product. Any gift exchange must include a Customer Return Form with the original Customer Order number for the exchange to be processed. Any return without a customer order number will be refused. Exchanges are only available on orders from the U.S.. Shipping and handling charges on returned merchandise are not refundable, unless the item was defective or an order error by Comfort Home ECommerce occurred. Comfort Home can provide you with a UPS or USPS shipping label by email, we can not refund shipping costs on a return if you pay for it. Order errors refer to items shipped with different size and packing than what the customer ordered. It does not include errors made by the customer when ordering products. Orders shipped to outside the United States may have been subject to tariffs, duties, and taxes assessed upon receipt of the merchandise. None these fees are refundable as Comfort Home does not collect them.
Other Terms & Conditions
All items that are returned and exchanged, can only be made once. We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order. Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
Return Procedure
To Return Merchandise to Comfort Home:
Download, fill out the Return Form and send your merchandise via a pre-paid, insured and trackable carrier to the following address:
Comfort Home Outlet Corp
20160 Paseo Del Prado Suite E, Walnut, CA 91789
Attn: ECommerce Return
If anything is unclear or you have more questions feel free to contact our customer support team.
Liability
In no event will Comfort Home be liable or responsible for any special, indirect, incidental or consequential damages arising in any way in connection with Comfort Home Products or their sale or use, including but not limited to damage to property, injury to persons, loss of use of the products or inconvenience.